Get Expert, Professional Opinions Anywhere With JustAnswer
Have you ever wished you could get a quick, professional opinion?
Perhaps you wanted to get a second opinion on a veterinarian diagnosis or ask follow-up questions from a medical professional. Maybe even briefly talk to a lawyer about legal procedures and ask about the best course of action without paying an exorbitant amount?
If so, JustAnswer has the solution.
What is JustAnswer?
First started in 2003 under the name ExpertAsk, JustAnswer is an online Question and Answer service that connects its users to professionals in various fields. The company has grown from the United States to having services in Germany, the United Kingdom, Japan, Ukraine, Bangalore, and Mexico, with almost 20 years of experience.
Once connected to a professional on JustAnswer, you can ask the experts anything through online chat. For an additional fee, you can opt to talk with experts over the phone.
There are experts in a large range of fields, including:
- Veterinary medicine
- Electrical work
- Electronics, phones
- Taxes, financial issues
- Computers, software
- Home Improvement
On top of these specific fields, JustAnswer also has a General category. The General category includes issues regarding genealogy, clock repair, jobs, etiquette, dream interpretation, entertainment, relationships, and more.
How Does JustAnswer Work?
After signing up for JustAnswer, users can ask questions, and verified experts in the relevant field will answer them!
There are, however, a couple of things that you need to keep in mind before you sign up for JustAnswer. Since there are different ways to sign up, the cost can change drastically depending on what plan you register for.
How to Sign Up to JustAnswer
There are two main ways to sign up for JustAnswer. The first way is by signing up for the $1 seven-day trial. When you sign up through the link, you’ll be brought to a page with a chatbot open. You’ll be prompted to answer a few questions about the nature of your question and about any relevant information you might have.
Once you have answered all the questions, the bot will send a signup link before you’re connected to the experts.
When signing up, you’ll be asked for your email address, payment information, and phone number. Once done, you’ll be charged $1 for the weeklong trial. After the week has ended, if you have not canceled your subscription, you will be charged a $46 monthly subscription fee.
The other method recommended only if you plan to be a long-term user of JustAnswer is to sign up directly from the JustAnswer signup page.
One benefit of using this method is the fact that you can choose what plan you want to be on. Because different experts cost different amounts, this is a good way to pay for only the services you need. Note that there are additional join fees for each subscription option.
Asking Questions Through JustAnswer
Asking questions through JustAnswer, assuming that you already have a subscription, is rather simple. From inside the app or the website, you can ask your questions. Like the 7-day trial sign-up, you can send your question to JustAnswer, after which it will be sent to the appropriate experts.
After sending your questions to JustAnswer, it usually takes around 15 minutes for you to be connected to an expert. While JustAnswer is available 24/7, it is important to note that the time of day you ask a question can affect the time it takes to connect you to an expert.
A useful feature when chatting with the experts is sending photos and documents alongside the text. As previously mentioned, you can upgrade your conversation from a chat to a phone call at any time for an additional fee.
How are the Experts Selected?
JustAnswer works with over 12,000 experts, from Harvard lawyers and UCLA doctors to Microsoft-certified computer technicians. For an expert to work with JustAnswer, they must first pass the rigorous 8-Step Expert Quality Process, where their credentials, job experiences, and licenses are verified.
After they have been approved, the expert’s identity is third-party verified. In each interaction with a customer, they make sure that customers are talking to the experts. Further steps to ensure that the experts are up to par include secret shoppers, peer reviews, customer reviews, and more.
JustAnswer also has an algorithm that removes experts who do not meet the standards set by an advisory board of specialists and scholars.
How Much Does JustAnswer Cost?
Because the prices of different experts in different fields differ, there is no set monthly payment, and every user’s bill would differ depending on the services they used.
Depending on how you set up your account, you may be charged a monthly bill directly from your first question with a one-time join fee, or you may be given a 7-day trial period for $1. It must be emphasized that if you do not cancel your trial before the 7-day trial ends, you will be charged the monthly dues.
Pros and Cons of JustAnswer
- It’s available 24/7 from any mobile device or computer.
- The 7-day trial allows you to ask unlimited questions.
- The service is cheaper than any in-person visit to a doctor, lawyer, or mechanic.
- Experts’ ratings and reviews are easily accessible.
- You can easily get a second opinion from a different expert for free.
- Canceling membership is difficult and time-consuming.
- Talking with an expert online is not the same as talking to an expert in person, even if talking on a call for an additional fee.
- The quality of your response can vary greatly from one expert to the next.
- Lack of transparency in terms of billing.
JustAnswer can be a great tool for you if it fits your needs! Asking unlimited questions to verified experts instead of making an appointment and going into an office could save you time and money.
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